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Frequently Asked Questions & Resources
Click below to find answers to some frequently asked questions about flying with Children’s Flight of Hope.
What will I need to check in at the airport?
When you arrive at the airport, the first place you will go is your airline’s check in counter. You need to have handy your six-digit confirmation code and a form of identification (State ID, License, or Passport).
What is it like going through the security check point?
At the security check point you will be ask to show your tickets and adults will need to present a valid photo ID (State ID, License, or Passport). Next, you will need to place all carry-on luggage on a moving belt to be screened by a computer. Any large electronics (i.e. laptops) need to be taken out of your bag and placed in one of the provided bins. All liquids must follow the TSA 3-1-1 rule.
Typically, you also must remove large jackets, jewelry, and shoes. Use the provided bins to send these items through the screening.
Next, you will need to go through a metal detector. A TSA Agent will direct you how to go through the metal detector. You are then able to collect your belongings and proceed to your gate.
Can I bring liquids in my carry on bag
Yes! However, there are some regulations you must follow. All liquids you wish to carry on the plane need to be in a 3.4 ounce container or smaller. Each passenger is allowed (excluding medications) 1 quart-sized plastic bag of liquids. Additional information about traveling with liquids can be found here.
What should I do if I do not have assigned seats?
Upon arriving at the airport, ask an airline representative at the check-in counter if they can get you assigned seats for all legs of your journey. If there is a medical reason that warrants special seating, you may call the airline’s customer service number and request seating due to a medical reason. Please be aware that this can result in needing to show additional medical paperwork to the airline.
What should I do if I need to cancel or move a flight that has been booked?
If you are at the airport, it is always best to connect with a gate agent or call the airlines customer service number.
Children’s Flight of Hope representatives are available between the hours of 9 AM – 5 PM Eastern Standard Time, Monday through Friday. In the event of a travel emergency outside of regular business hours, please call our emergency number: (919) 274-8983. However, in order to expedite the issue, we recommend that questions, travel changes, or schedule alterations should be resolved directly with the airline on which you are booked.
Common Airports We Work With
Ronald Reagan Washington National Airport (DCA) Resources:
Washington Dulles International Airport (IAD) Resources:
Baltimore-Washington International Airport (BWI) Resources:
Logan International Airport (BOS) Resources:
Hale Family Center for Families at Boston Children’s Hospital
The Hale Family Center for Families works to support families during their child’s time at Boston Children’s Hospital. The center is located in the main lobby space of Boston Children’s Hospital. Services offered include: housing, activity space for children, and private meeting rooms.
New York City, NY and New Jersey
John F. Kennedy International Airport (JFK) Resources:
LaGuardia Airport (LGA) Resources:
Newark Liberty International Airport (EWI) Resources:
Other Humanitarian Flight Organizations
The National Patient Travel Center – www.patienttravel.org – 1.800.296.1217
The National Patient Travel Center provides information about all forms of charitable, long-distance medical transportation and provides referrals to all appropriate sources of help available in the national charitable medical transportation network.
Air Care Alliance – www.aircarealliance.org
If you are seeking free air transportation or aviation services you can send an inquiry to each appropriate organization in one easy step by providing Air Care Alliance the necessary information about your transportation needs.
Medical Support Housing
Ronald McDonald House Charities – www.rmhc.org
Ronald McDonald Houses are a “home-away-from-home” to keep parents and children together. Many families travel far from home and spend several weeks or months to get treatment for their seriously ill or injured children – a long time to be away or to divide a family. And, for children facing a serious medical crisis, nothing seems scarier than not having mom and dad close-by for love and support. A Ronald McDonald House is that home-away-from-home for families so they can stay close by their hospitalized child at little or no cost.
Questions? We’re here to help. Call our flight line: 919.466.8593 and select Option 2, or email firstname.lastname@example.org.